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ACD in a nutshell

The VoIPTelCaster PBX provides automatic call distribution (ACD) at a very low cost with options you would want on a full system. The new ACD release allows a real time display of who is on the phone, logged in, number of callers in each queue and more. You'll know immediately when you need to add agents in a specific queue.

As with all VoIPTelCaster features and functions, the ACD addition is simple to use and manage allowing less training for your agents, supervisors and management. Your ACD will assist you with:

  • Monitoring your ACD performance using real-time department/queue and agent status tools.
  • Use historical statistical reports to review summary and detailed information, and export data to other applications.
  • Add resources such as agents when using historical reporting to get information on your ACD queue activity and be more proactive.

ACD reporting on the VoIPTelCaster PBX
VoIPTelCaster's Agent and ACD reporting allows your company to see what the calling patterns are in specific groups within your organization. VoIPTelCaster brings more reporting so you can manage your company and remain competitor. If you have an enterprise of ten people or thousands, you'll appreciate the ability to monitor your company. Enterprise reporting at a SOHO price lets you make informed decisions in your organization. Don't guess anymore when you need to add personnel. Ask your representative about the Agent and ACD reporting that comes with the VoIPTelCaster PBX!

VoIPTelCaster's historical screenshots allow you to view the activity of a call queue and see where you have peaks in calling patterns. With the ACD option you'll see when you'll need to add agents to the system. Maximizing and managing call center resources with our ACD reporting software, telephone call recording equipment makes the VoIPTelCaster PBX the perfect solution for your company.

Call us today to find a reseller in your area at 877-571-8001